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eSYSCO help is available by phone or email:

  • Phone the eSYSCO HELP DESK - 206.721.2695 or 800.829.0001 ext. 2695
  • email the eSYSCO HELP DESK (email response time - up to 48 hours.)
  • Call your SYSCO/Seattle Marketing Associate. (Your Marketing Associate will make sure that your order is properly submitted if eSYSCO is temporarily unavailable.)

SYSCO’s Internet ordering, reporting and tracking system is easy, efficient, and accurate. The simple internet browser interface requires little or no training. Version 7 is now here, and it’s better than ever...so get online and get in control! See your SYSCO Marketing Associate for details.

Key Features and Benefits:
  • NO nightly updating required! All product, inventory, and pricing information is maintained on our servers. Just logon when ready!
  • Search by keyword for multiple items at once.
  • HotLink to related items with a single click.
  • Browse by category, subcategory, or base category.
  • Receive accurate inventory information; warehouse levels are updated constantly.
  • View product movement for the past 8 weeks.
  • Customize the display to show only the information you need; seldom-used information can be toggled on or off.
  • Create your own product lists! Copy, delete, and rename your lists as needed.
  • Checkout in one easy step.
  • Check status of placed orders.
  • Print orders, order guides, and reports.
  • Save Order guides and reports to disk.
  • Email confirmations are sent that can be used as templates for future orders.
  • Build online reports by date, category, or brand within a date range.
  • Change submitted orders prior to cutoff.
  • ASCII download of any report.
  • Browser-based; no client-side software.
  • Full substitution logic.
  • Access your ordering environment from ANY internet-connected computer.
  • Change user information (passwords, email contacts, etc.) as often as you like.

Hardware Requirements (min):

  • Pentium-class processor at 166mhz or faster (AMD K6 and 6x86 processors work too)
  • 64 Mb RAM
  • SVGA Monitor
  • Mouse
  • 56k Modem (actual connection speed of 28 kbps needed for good performance) and phone line for the modem, or
  • LAN connection providing dedicated or shared access to the internet

Software Requirements:

  • Microsoft Windows 95/98, NT4, ME, or 2000 Pro
  • Microsoft Internet Explorer 5.5+ (free from MS)
  • Email software such as MS  Outlook Express (free from MS)

Connection Requirements:

  • Internet access through an Internet Service Provider or on a LAN connection
  • Email access and account is required, usually included in your Internet Access account

eSYSCO User Guides: These are the complete eSYSCO User Guides, fully illustrated, and approximately 1mb in size; please allow up to 15 minutes for these documents to load.        Return to top of page.

You must have Adobe Acrobat or the free Acrobat Reader to view and use these files. Get the free Acrobat Reader HERE.

Complete v7 User Guide - .97mb - 52 pages May take up to 15 minutes to load.

Customer must provide a working internet connection and have email service. SYSCO has negotiated a special rate for SYSCO customers with Earthlink Sprint, a world-class, highly rated National Internet Service Provider. SYSCO customers pay just $16.95 per month (plus a one-time $15 set up fee), and are entitled to all Earthlink Sprint membership benefits. Detailed information on this program is available from our help desk, x2695, or on our website.
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